Buyer's Guide

Learn how to find the perfect gear, make safe purchases, and handle any issues that might arise. Follow these guidelines to ensure a smooth buying experience on Restoked.

Finding the Right Gear

Searching Effectively

Use these tips to find exactly what you're looking for:

  • Use specific search terms
  • Filter by condition and price
  • Check seller ratings and reviews
  • Look at similar items
  • Save favorite listings

Pro Tip

Set up alerts for specific items you're interested in to be notified when new listings appear.

Evaluating Listings

Before making a purchase, check these important details:

  • Item condition and age
  • Complete photo gallery
  • Detailed description
  • Shipping information
  • Return policy

Important

Always read the full description and examine all photos carefully before purchasing.

Making a Purchase

Before You Buy

Take these steps to ensure a smooth transaction:

  • Ask questions about the item
  • Confirm shipping costs
  • Check payment methods
  • Review seller's policies
  • Verify item availability

Pro Tip

Communicate with the seller to establish a good relationship and clarify any details.

Payment Process

Follow these steps for secure payment:

  • Use platform's payment system
  • Keep payment records
  • Verify transaction details
  • Check for confirmation email
  • Track your order status

Important

Never send payment outside the platform or share personal financial information.

After Your Purchase

Receiving Your Item

What to do when your item arrives:

  • Inspect packaging for damage
  • Check item condition
  • Verify all parts are included
  • Test functionality if applicable
  • If the item is not as described, damaged or a different size, you must schedule a return within two days of receiving the item
  • Keep packaging materials

Handling Issues

If you need to return an item:

  • You must schedule the return within two days of receiving the item
  • Document any issues
  • Follow return process
  • Keep all communication
  • Use tracked shipping

Important

Report any issues within 48 hours of receiving the item to ensure proper handling.

Need help with your purchase? Contact us at support@restoked.com

So what's this all about?

At Restoked, we connect surfers, skaters and snowsports lovers to make the best deals on used equipment and clothing. Support your sport's community and help protect the environment by buying and selling used gear!