Privacy Policy

Last updated: May 19, 2025

1. General

At Restoked, we are committed to protecting your privacy and personal data in accordance with Swiss data protection laws, including Article 13 of the Swiss Federal Constitution and the Federal Act on Data Protection (FADP).

2. Personal Data

Personal data refers to any information that relates to an identified or identifiable individual. This includes, but is not limited to, your name, email address, location, profile information, and any other data that can be used to identify you directly or indirectly.

Data processing means any operation or set of operations performed on personal data, whether by automated means or not. This includes collecting, recording, organizing, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating, making available, aligning, combining, restricting, erasing, or destroying personal data.

At Restoked, we retain your personal data only as long as necessary to fulfill the purposes for which it was collected, such as maintaining your account, facilitating marketplace transactions, or complying with legal requirements. When we are legally required to keep certain data for longer periods, we ensure that such data is processed only for the specific purposes required by law.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. This includes:

  • Secure server infrastructure and regular security updates
  • Encryption of sensitive data
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring

While we strive to protect your data, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

By using Restoked, you agree to the collection and processing of your data as described in this privacy policy. You can use our website without registration, but certain features require an account. Provision of certain personal data (such as your email address and payment information) is required to create an account and use our marketplace services. If you do not provide this information, you will not be able to register or complete transactions on our platform.

We collect anonymous usage data for statistical purposes, and personal data is only collected with your consent and used for the purposes described in this policy.

We do not share your personal data with third parties without your explicit consent, except as required by law or as necessary to provide our services.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR):

  • Consent: When you voluntarily create an account and use our platform, you provide consent for us to process your data for the purposes of:
    • Creating and managing your account
    • Displaying your listings and profile information
    • Processing your marketplace transactions
    • Facilitating communication between buyers and sellers
  • Legitimate Interests: We process certain data based on our legitimate interests in:
    • Ensuring platform security and preventing fraud
    • Improving our services and user experience
    • Maintaining the integrity of the marketplace
    • Protecting our users from fraudulent activities
  • Legal Obligation: We process data when required by law, including:
    • Financial record-keeping requirements
    • Tax obligations
    • Responding to legal requests
  • Contract Performance: This applies to specific transactions between buyers and sellers, such as:
    • Processing payments for completed sales
    • Facilitating the transfer of purchased items
    • Handling disputes related to transactions

4. What Data We Collect

When you use Restoked, we collect the following types of information:

  • Account Information:
    • Username
    • Email address
    • Password (stored securely as a hash)
    • Account creation date
  • Profile Information:
    • Bio (optional)
    • Location (optional)
    • Profile picture (optional)
  • Listing Information:
    • Title and description
    • Price
    • Condition
    • Category (skate, snow, surf, clothes)
    • Brand
    • Width (for skateboards)
    • Images
    • Listing status (available/sold)
  • Communication Data:
    • Messages between buyers and sellers
    • Message timestamps
    • Read status of messages

5. How We Collect Data

We collect data through:

  • Direct input when you create an account
  • Information you provide when creating listings
  • Messages you send through our platform
  • Images you upload for listings
  • Automatically through cookies for essential functionality (See Cookie Policy for more details)

6. How We Use Your Data

We use your data exclusively to:

  • Facilitate buying and selling on our marketplace
  • Display listings and user profiles on our website
  • Enable communication between buyers and sellers
  • Provide necessary information for item delivery after sale
  • Maintain your login session

Important: We do not use your data for marketing purposes.

7. Data Storage

Your data is stored securely in our database with the following measures:

  • Passwords are hashed using industry-standard algorithms
  • Images are stored in a secure file system
  • Database is protected with access controls
  • Regular security updates and monitoring
  • Data is stored on servers located in Europe

8. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. All decisions that may affect your use of our platform are made with human involvement and oversight.

9. Age Restrictions

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately. If we learn that we have collected personal data from a child under 13, we will promptly delete that information.

10. Payment Processing

Restoked uses Stripe Connect as our payment processor to facilitate secure marketplace transactions. When you make or receive payments through our platform:

  • We share necessary personal data with Stripe in accordance with Swiss data protection law (the Federal Act on Data Protection, FADP), including:
    • Payment information
    • Billing details
    • Transaction history
    • Account information required for payouts
  • Stripe processes this data in accordance with their own privacy policy, which you can review at stripe.com/privacy
  • We do not have access to your full payment card details, as these are handled directly and securely by Stripe
  • Stripe may process your data in countries outside of Switzerland, in accordance with their privacy policy and applicable data protection laws. For details, see Stripe's Privacy Policy.
  • Stripe may share information about the status of your transactions with Restoked.

11. Your Data Protection Rights

Under Swiss and EU data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Export your data
  • Withdraw consent at any time

12. Cookies

Cookies are small text files stored on your device that help us provide essential functionality. We use cookies only for:

  • Maintaining your login session
  • Remembering your cookie preferences
  • Basic website functionality
  • Understanding how visitors use our site

For more information on how we use cookies, please refer to our Cookie Policy.

13. Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality and security
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how visitors use our site

For more information on how we use cookies, please refer to our Cookie Policy.

14. Managing Cookies

You can manage your cookie preferences at any time by:

15. Contact Information

For any privacy-related questions or concerns, please contact our Data Protection Officer:

  • Data Protection Officer Name: Stefan Kennedy
  • privacy@restoked.com
  • Kennedy Technology
    SwissMailBox - 418
    12 Rue Le Corbusier
    1208 Geneva
    Switzerland

16. Contacting Authorities

If you believe your data protection rights have been violated, you can contact:

  • Swiss Federal Data Protection and Information Commissioner (FDPIC)
    Feldeggweg 1
    3003 Bern
    Switzerland
    www.edoeb.admin.ch

This privacy policy is subject to change. We will notify you of any significant changes by posting the new policy on this page and, where appropriate by email

So what's this all about?

At Restoked, we connect surfers, skaters and snowsports lovers to make the best deals on used equipment and clothing. Support your sport's community and help protect the environment by buying and selling used gear!